Three rules of conduct on the train. Technique and safety rules on the train: description, features and recommendations. important "NOTs" to tell your child about before traveling on the train

A passenger traveling by Russian railways has a whole range of rights, the existence of which many do not even know.

We will tell you about all the rights of passengers of Russian Railways in the article.

Dear Readers! Our articles talk about typical ways of solving legal issues, but each case is unique.

If you want to know how to solve exactly your problem - contact the online consultant form on the right or call free consultation:

When transporting luggage

When transporting baggage, the passenger is entitled to free carry-on baggage weighing no more than 36 kg and dimensions no more than 180 cm.When traveling in SV coaches, the weight of the baggage can be up to 50 kg.

Carry-on baggage is placed in specially designated places and should not interfere with others passengers.

It is forbidden to transport things that could harm other passengers or their luggage, as well as firearms, explosive, fetid, flammable and toxic substances.

The passenger is responsible for the safety of hand luggage. For baggage carried in special baggage compartments and paid according to the cost, the carrier is responsible.

When transporting carry-on baggage, the priority right to use lower baggage(locker) has a passenger passing on the bottom bunk.

The passenger has the right to transport small pets, birds, fish and even bees in special containers in the luggage compartment or in a passenger carriage for a fee.

At the same time, feeding such animals is not the responsibility of the carrier... The transportation of bees is carried out exclusively under the supervision of an accompanying person in plywood bags or specialized hives.

A baggage check with a special mark is issued for "live luggage".

Transportation of children

When the passenger has the right to use certain benefits:


The age of children is determined on the day of travel, when boarding and while the train is in progress you must have documents proving age child.

Choosing a car category

When traveling, the passenger can, if desired, take the available free space in the car for more than high category... This requires pay the difference in cost tickets to the head of the train.

Top shelf passenger rights

According to the rules of transportation, passengers while traveling by train must occupy the seats corresponding to the tickets purchased.

The use of the lower shelves by passengers of the upper shelves is not regulated by the rules of carriage, therefore, in this case, it remains on the conscience and voluntary consent of both parties.

Extending the validity of the ticket for stops along the way

The passenger has the right to make a stop along the route of the train. for a period not exceeding 10 days.

To do this, you must contact the ticket office of the station along the route within 3 hours from the moment the train arrives at it.

You can resume traffic on the train and in the car of the same carrier by paying the cost of a reserved seat and a fee for reissuing a ticket.

In case of a stopover due to illness, there is no limitation period, however, it is necessary to present documents confirming the illness and its duration.

Early departure or late

A passenger with a purchased ticket can make an early departure if there are empty seats.

In such a situation, a mark is put down at the ticket office of the railway station. If you are late for boarding less than 12 hours, the passenger can restore the right to travel and:

  1. Refund the ticket price minus the price of a reserved seat.
  2. Or renew the right to travel on another train with the purchase of a reserved seat without paying the cost of the ticket.

In the event of a documented accident or illness, the recovery period the right to travel increases to 5 days.

In case of being late for a transfer due to a delay in the train, the passenger can refund the full cost of the ticket or issue a ticket for another train. no additional charge.

Providing various items

What items does the passenger have the right to ask the attendant for while driving?

The train conductor is not only a person who keeps track of the order and cleanliness of the carriage, but also serving passengers.

Therefore, the rules of carriage provide for the possibility free provision by the conductor of the following items:

  • sewing supplies (needles, threads, scissors);
  • utensils (glasses, spoons);
  • leisure items (chess, backgammon, checkers);
  • boiling water;
  • first aid kits.

On branded trains, the conductor must provide a traveler's kit consisting of a toothbrush and toothpaste, soap, napkins, magazines and newspapers.

Wherever possible, the conductor should charge or authorize the charging of electronic devices at no additional charge.

Also according to job descriptions the conductor must lay the linen:

  • on the upper shelves of compartment and soft wagons, as well as SV wagons;
  • on the upper shelves in branded trains in wagons of any category;
  • in carriages of any category at the request of the sick, the elderly, the disabled, children and pregnant women.

If the train is canceled or delayed

In case of cancellation or delay of the train, the passenger has the right to a full refund of the money paid for the ticket until the time indicated on the ticket. Also, in the event of a train delay or being late at the arrival station, the passenger can:

Denied boarding

In unforeseen cases, when the passenger is denied a seat according to the purchased ticket, he are obliged to offer another place, at the same time, he has the right to:

  • provision of a seat on the same train of a higher price category at no additional charge;
  • provision of a seat of the lowest price category with a refund of the difference in price;
  • full refund of the ticket price;
  • extending the validity of the ticket until the next train.

Refund tickets

The passenger is entitled in case of any circumstances. At the same time, the amount of the returned funds depends on the time of registration of the return:

  • more than 8 hours before the train leaves the starting station - full refund;
  • period from 2 to 8 hours before departure - refund of the ticket price and 50% of the reserved seat price;
  • period less than 2 hours before departure - only a refund of the ticket price without refunding the price of a reserved seat.

If the travel document is lost

In case of loss of the ticket, the passenger can restore it, if there is a possibility of identification information about a lost or damaged ticket.

If the passenger can confirm the purchase of a ticket of a specific cost, train number, carriage and seat, then the ticket refurbished at no extra charge.

This provision applies only to long-distance trains, the ticket is not renewed.

In what cases can a passenger be removed from the train?

A passenger can be removed from the train when boarding or while traveling in the following cases:

  1. Interior Ministry officials in case of disturbance of public order or peace of mind of other passengers. In this case, the money paid for the ticket will not be refunded.
  2. By health workers in the case when the passenger is sick, while the illness prevents further travel or threatens the health of other passengers and there is no possibility of isolating the patient. In this case, the passenger can be removed only at a station that has the necessary medical institutions for treatment. If the passenger wishes, the money for the uncoverable distance will be returned to him minus the price of the reserved seat. The second option - the carrier makes a note about the stop in the route and the extension of the ticket validity period for the duration of the illness. In this case, documentary confirmation of the medical institution is required.
  3. The passenger leaves in case of stowaway travel and refusal to pay the fare.

In case the passenger is dropped off the train due to lack of electronic registration , it is necessary to contact the head of the train, who is authorized to solve problem situations.

With his consent, you can get to the nearest station, where by number and buy a paper ticket at a machine or a ticket office.

Visiting the toilet at the train station

The entrance to the toilet is on railway stations along the route for passengers free and is carried out upon presentation of the ticket.

Wherein free use possibly one day before the train leaves and within one day after the train arrives at the terminal station.

This rule is regulated by the Charter of Railway Transport of the Russian Federation, therefore, in case of refusal of the cashier from free service, you can remind him of the relevant paragraph of the charter or contact the station administration.

Smoking and drinking alcohol

Smoking on trains today forbidden, although earlier smoking was allowed in vestibules (carriage joints).

Now the only place where you can smoke while traveling on the train is at the station platforms during stops. In this case, the distance from the smoking area to the station building should be not less than 15 meters.

As for alcoholic beverages, their use while traveling on the train forbidden.

The only exception is dining car, where they are offered on the menu, but with a strength of no more than 16%.

Violation of the peace of mind of other passengers caused by the use of alcohol entails liability in accordance with the Code of Administrative Offenses of the Russian Federation.

This is a short list of the rights of passengers of Russian Railways, which they are granted according to the rules of transportation and the legislation of the Russian Federation... Whether or not to use them when traveling by train is a personal matter, but you need to know them.

The secret rules of Russian Railways, about which you will not be told at the box office, in this video:

If you are traveling on a long-distance train with a large amount of luggage, you will have to use the services of a porter. He should be tipped.

The man or the youngest one enters the carriage first to take a seat, place the luggage and help the woman or the older one enter the carriage. If a woman is alone, without an escort, it is the duty of a male travel companion to help her place heavy luggage. By the way, a woman should not hesitate to ask for such a service. If you need to put your things in a box under an already occupied shelf, ask the owner of this shelf for permission.

Seeing off passengers and passengers are not

you need to stand in the aisle, interfering with those entering. Entering the compartment, it is customary to greet fellow travelers, the men take off their hats. If the road is long, you can give your name. But in general, there is no need to introduce yourself to your fellow travelers. They do this mainly only if there is a desire to continue acquaintance. If you are traveling with an acquaintance, friend, wife, then it is customary to talk to each other about problems that are interesting only to you. The attendant of your compartment will bring bed linen and, if necessary, will help you to solve any problems. He should be tipped if the service provided is outside the scope of his duties, and also at the end of the trip.

Traveling food is a particular problem. If you are not going to eat only in the carriage - the restaurant, remember that you will have to do without cutlery, therefore better at home Divide food into portions to make it easier to eat. They do not take perishable food, food with a pungent and specific smell on the road. The table in the compartment before the meal is covered with napkins and they try not to stain anything. The half-eaten food is put into the bag. Sometimes you can invite your neighbor to share a meal with you. A polite refusal should not cause resentment, but it should not be insisted either. It is not customary to treat fellow travelers to dinner, but it is customary to offer sweets for tea.

If there is something you do not like your neighbor, do not show it to him. Be discreet, patient, and kind.

Don't grumble if you don't like the behavior of your neighbors. Try to distract yourself by reading an interesting book, the enveloping sound of music, or deep sleep.

In a conversation, be tactful and unobtrusive: if fellow travelers willingly support the conversation, you can continue it, if not, it is better to keep quiet. If the other person starts to tire you, The best way stop a conversation - go deep into a book or newspaper.

How to behave on the train. There are also rules for reading in a compartment. The reader is not very pleased when they look at his newspaper or magazine, so it is customary to simply ask to borrow the publication you are interested in when they read it. Polite person, having noticed that the fellow traveler has nothing to read, he himself can offer a newspaper or magazine.

When you read the newspaper, do not spread your elbows wide, keep the newspaper close to you. Experienced people know how to fold it so that there are only two or three columns of text before their eyes. The inexperienced and impolite sometimes turn the pages so energetically and awkwardly that they hurt those sitting next to them. In such situations, it is quite appropriate to say: “Sorry, but you do not leave me room at all. Wouldn't it be difficult for you to keep your newspaper in front of you? "

How to behave on the train. Sleeping cars dictate their own rules of conduct. The lower seats are usually inferior to women and the elderly. It should be noted that the same service is rendered to an elderly and frail man as to a woman. During the day, a passenger from the upper bunk also has the right to sit in the lower seat. You should go up to the upper shelf before the lower neighbor settles down, and in the morning you should go down when he has already got up. Therefore, the one who occupies the top shelf is the first to wash in the evening and the last one in the morning.

In preparation for bed, passengers take turns leaving the compartment into the corridor, usually men first, then women. The one who has already settled down for the night turns to face the wall.

Good day, dear friends! Special hello to little blog readers! I congratulate you on your professional holiday, on Children's Day! I wish you happiness, health and a happy vacation! Well, and for you, dear parents, I propose to talk today on a very important topic.

IN summer period many travel by train on vacation. At least half of the children, and more often the railway is chosen as a transport for them.

And now, happy moments: vouchers and tickets are bought, suitcases are ready, a refrigerator for food for a half-car is at least packed in bags and backpacks. Have you forgotten anything? And a parting word on a long journey?

Usually, at the last minute, parents start giving instructions to their children, shouting at the window of the departing carriage: “Don't go there! Don't do it! ”, And naturally they forget something, on the way home complaining about themselves and worrying.

I propose not to leave everything for the last moments, but to talk with the child in advance, for which purpose in this article I will try to collect all the basic "no's" and "how to behave." By the way, reminding adults about the safety rules on the train is also useful, sometimes, to celebrate the start of a long-awaited vacation, they behave like reckless children.

Lesson plan:

Is it safe to travel by train?

Perhaps I'll start with the positive. Statistics have noticed that the train is one of the safest vehicles with which accidents are extremely rare. It is a reliable, time-tested carrier.

It is believed that traveling by train is at least three times safer than flying by plane, and 10 times safer than traveling by car. Train passengers are more likely to receive injuries due to their own carelessness, violating the basic rules, being careless when boarding and disembarking and being on the platform while waiting for the train.

You can already think about safety when buying a travel ticket. It is believed that the most "safe" seats for passengers are located in the central carriages of the train, located near the emergency exit window or close to the exit from the carriage, with the lower shelves and seats against the movement. I think there is no need to explain why.

It's simple: the center of the composition suffers less in collisions than the "head" and "tail". Being below, not far from the floor, you don't have to fly from above like a bird, getting bruises and bruises along the way. And through the emergency window and the external exit, you can quickly leave the car in case of fire or other emergency.

But that's it, just in case. We are planning to arrive safe and sound. But for this, it is also necessary for us, passengers, to comply with certain rules for being on the train during the trip. So, let's move on to the instructions from only "NOT", which by the time of a happy parting with their parents, the child should know "like our Father." Personal safety depends on ourselves.

What not on the train and what to do to get there safe and sound


We take care of ourselves

Each passenger can ensure their personal safety by being a little more careful. And let the neighbor who took the "God's dandelion" in the same compartment with you inspires confidence, it is better to trust only yourself. It will be late and annoying if it suddenly turns out that a seemingly approximate passenger in the neighborhood left earlier with your own things. Therefore!


What to do, if...

There are all kinds of situations. I am sure that you will reach your destination safely. But still, forewarned means forearmed!

If suddenly a fire broke out on the train, we use points 10 and 7 of the basic rules for staying in a train: we run to the conductor, and also if it is impossible to cope with the flame on our own, assessing the situation outside the window, we pull the stop valve.
At the same time, we do not jump out of the window of a moving carriage, we don’t get out onto the roof, but we try to go to the carriages where there is no fire, taking our things with us, breathing through a wet cloth.

When overturning a carriage, the main thing is to have time to group, grabbing the handrails of the shelves, in order to hold on to the impact, resting your feet on something, for example, on a wall. If the train capsized, we look for an emergency exit or move to the outer entrance doors carriage. When the doors jam, the only way out is to break the windows.

Agree, quite simple rules, the observance of which will ensure a successful trip for you and your children. Have you learned "by the teeth"? Then bon voyage!

By the way, don't forget to take it with you.

First of all, do not forget to greet your neighbors in the compartment. It is much more pleasant to ride when people are friendly to each other.

Learn how to use the luggage compartment, since a purchased ticket allows you to place only hand luggage in the carriage, and luggage is carried for a fee and in a special carriage. A bag with items that will be needed on the road (a toothbrush, toothpaste, for example) is placed closer so as not to disturb the neighbors by constantly pulling suitcases out from under the shelf. If you need to put things away under an already occupied shelf, ask politely, and don't forget to thank and apologize for bothering you.

Before turning on the radio or opening a window, be sure to ask the opinion of others. Do not talk loudly and do not pester with questions and stories about yourself to people who are not inclined to a long conversation. For communication the best place- dining car.

Sound familiar?

By the way, it is more correct to dine there. If you take food with you, make sure that it is not perishable food, and also exclude food with pungent odor(such as garlic) to prevent the smell from being absorbed into the clothing of others. Try not to eat with your hands, because, firstly, it is unhygienic, and secondly, it is simply not beautiful. After eating, you need to carefully clean everything up after you, without leaving debris and crumbs. It is strictly forbidden to throw rubbish out the window. Avoid cluttering the common table with your belongings. Do not lay linen when neighbors eat.

If you have a ticket for the top shelf, then during the daytime you are allowed to sit on the bottom. However, remember that people of all ages and genders deserve to be treated with respect. However, it should be borne in mind that some of them, for certain reasons, cannot be compared with you in some respects. Help the physically weak cope with things. Give up the bottom shelf to a pregnant woman, an elderly person, or a passenger with a child.

A conductor is an employee performing his official duties. Do not distract him over trifles and do not invite him to a feast. If you have a problem - feel free to contact us.

Be careful with alcohol! A drunken companion is a disgusting sight. By the way, according to the legislation, all over Russia on the train you can drink only low-alcohol drinks and only in a specially designated place - a restaurant car. Drinking beer can be fined 100-300 rubles, and for vodka or cognac - 500-700 rubles.

According to the new law, smoking on long-distance trains is strictly prohibited.

There is no need to comb or apply makeup in the compartment. As well as changing clothes, even if people of only one gender are traveling in it. If this is done by a neighbor who is not familiar with the rules of etiquette, turn to the wall.

Children cause a lot of trouble and noise on the train, and the task of parents is to try to keep their children occupied with something, and also to explain to them in advance how to behave. However, it is not customary to punish them and educate them in the presence.

While the adults have a feast ...

In turn, the rest of the passengers should not raise other people's children and make comments to their parents. Apart from conflict, this is unlikely to lead to anything else. Show your tolerance and restraint. It is also not accepted to question and treat children without parental consent.

It is necessary to prepare in advance for the exit, change clothes, collect luggage, say goodbye to fellow travelers. The first to leave the carriage is a man or a junior from the company, who helps the others with their luggage and getting off the train.

The Basics of Safe Behavior on a Train

  • At intermediate stations, keep an eye on your bags and keep them close.
  • Take the most valuable things (money, keys, documents) with you all the time, even if you go to the toilet.
  • Control purses, waist bags, wallets and purses, and remove them from visible places away from the aisles.
  • In the event of an emergency situation, strictly follow the instructions of the head of the train, the driver, the conductor.
Complete modern encyclopedia of etiquette Yuzhin Vladimir Ivanovich

On the train

Be aware that a train ride can be a pleasure if you are alone or with a loved one in a two-seater compartment of a Pullman carriage. In all other cases, shaking, heat, crushing and bulky luggage can confuse even a calm person.

Thus, on the train, attention and courtesy to others sometimes require considerable effort from us.

First of all, a few words about baggage. Pack your things so that your luggage looks neat.

According to the rules of the Ministry of Railways, a passenger has the right to take with him into the carriage such an amount of hand luggage that can fit above and below the seat he occupies. Bulky and heavy items will have to be checked in baggage. If there are really a lot of things, then be prepared for the fact that you will have to pay extra for them. It is better to pay than to prove your rights to a railway official during the execution.

It is customary to store your luggage under your own shelf. If it does not fit there due to its bulkiness, then be courteous and ask the permission of the neighbors if it is possible to place things under their places, or arrange them on the luggage racks.

You should put those things under the neighbor's seat that will not be useful to you during the trip. Personal and constantly needed items on the road (toothbrush, towel, toilet paper etc.) should be kept close to you or under your seat.

When going on the road, remember the wise saying of Socrates "I carry everything with me" and limit yourself to the necessary minimum, so as not to poison the journey for yourself and others.

A porter carries luggage to the train. If the porters are not in sight, you will have to carry your luggage yourself or hire the public at the station. That is why the baggage must be such that it can be carried to the carriage by yourself.

The man or the youngest enters the carriage first to take a seat, place the luggage and help the woman or the older one enter the carriage. If a woman is traveling alone, without an escort, it is the duty of the male travel companion to help her place the heavy luggage. The woman herself should not hesitate to ask him for such a service.

Seeing off passengers and passengers who have decided on their place do not need to stand in the aisle before the train leaves, interfering with those entering.

Entering the compartment, it is customary to greet fellow travelers, the men take off their hats. If the road is long, you can introduce yourself.

The lower seats are usually inferior to women and the elderly. Note, An elderly and infirm man is given the same attention as a woman. During the day, a passenger from the upper bunk also has the right to sit in the lower seat.

On long-distance trains, it is customary to change into a travel or tracksuit, wear clean socks and some kind of replacement shoes. Remember that the bathrobe, pajamas, slippers are for the bedroom and bathroom only.

Give your neighbors a chance to change some time after departure. First, the men leave the women in the compartment, and then they leave the men. When preparing for bed, the same principle is used: first men, then women, leave the compartment into the corridor. The one who has already settled down for the night turns to face the wall.

Remember that you only smoke in vestibules and there are no exceptions to this rule, unless you are traveling on a Mexican, Indian or African train.

Snoring is a test that the Lord sent to our relatives, friends and companions. If you know this weakness in yourself, warn your companions about this and allow them to wake you up.

Entering the compartment and seeing a passenger there, you should not baffle him with questions about his personal life and his place of travel. It is enough just to say hello, to introduce yourself by name or by name and patronymic. In general, on the road, fellow travelers introduce themselves only if there is a desire to continue their acquaintance.

If you are drawn to talk, then complain about the weather, heat (cold), ask if the air conditioner (heating) is working. If the neighbor begins to happily rant, you can continue the conversation in the same spirit. If he mumbles something unintelligible and looks at his newspaper, trying to finish reading an article, most likely he is not inclined to talk and you should not annoy him with chatter. Get out your own newspaper or dive into silent waiting for tea.

The crossword genre was created specifically for trains, but you should not, looking over your neighbor's shoulder, try to help him solve if he does not turn to you himself.

On the train, you should not use deodorants with a strong aroma and perfumes in general, since in a confined space all smells are perceived more sharply and the bouquet may not turn out the most pleasant from mixing them.

Children on the road cause a lot of trouble. Parents should explain how to behave and make sure they do not disturb other passengers. But it is not accepted to punish children, to bring them up in front of strangers.

It is not customary to question and treat children without the permission of their parents, and even more so to educate or teach them. For children traveling with their parents, try to be patient and condescending, no matter how capricious they may be.

If the other person starts to tire, the best way to end the conversation is to delve into a book or newspaper. In discussions, observe the aphorism of Andrei Makarevich: "Carriage disputes are the last thing ..." You still will never be able to convince anyone or prove your case, just make you angry and offend a stranger, albeit a frankly mistaken person.

If you are traveling with an acquaintance, friend, wife, then a private conversation should be conducted quietly, since the problems that you are discussing are of interest only to you.

They do not discuss the life of loved ones or mutual acquaintances with road friends. If, nevertheless, the conversation comes about someone, they call him by name or change his name without mentioning his surname. It is possible that the person you are talking to and the person you are discussing know each other well. It is also not customary to talk about personal affairs, worries and illnesses. Bragging about your successes is also not worth it.

If your neighbors do not understand your needs for communication and entertainment, then go to the dining car and fill your soul fire with a reasonable amount of drinks. Remember that you still have to return to your carriage and find your compartment.

Drinking vodka on trains with neighbors is optional, but not drinking it is desirable.

If you find a family as a companion, try to finish your meal as soon as possible to make room for them at the table, or wait until they eat. It is difficult for all passengers to fit at the table in a standard compartment.

Do not take perishable food, food with a pungent and specific smell on the road, do not eat onions and garlic on the way.

Coupé dining is a specific Asian habit. However, there is a kind of etiquette here too. During the meal, the table is covered with napkins and eaten carefully, trying not to stain anything. The half-eaten food is put into the bag. In general, the table is not cluttered with personal items - it may be needed by other passengers. The remains of food, paper, cans, etc. are thrown into a special box at the end of the corridor. If it is not there, the garbage is put into a special bag and thrown away in the proper place upon arrival.

It is not customary to fix attention on how a person eats. Sometimes you can invite your neighbor to share a meal with you. A polite refusal should not cause offense, but it should not be insisted either. In principle, it is not customary to treat fellow travelers to dinner, and even if they are invited to share a meal, they should be refused. But it is customary to offer sweets for tea.

A sign of bad taste is to receive guests in your compartment.

You should not open the window without the consent of all fellow travelers.

You can play cards only with your companion and in no case should you accept random companions in the company.

Do not go into the next compartment, even if you are persistently invited there, especially for a long time: to have dinner, sing to the guitar or play cards. Be mindful of your luggage and do not create conditions for it to disappear.

When arriving at your destination, put yourself in order in time and pack your luggage so as not to disturb others.

As you leave your compartment, say goodbye to your neighbors and wish them a safe journey. The man gets out of the carriage in front of the woman, the younger one in front of the older one to help them get out of the carriage.

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From the author's book

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